The capabilities of the delivery fleet have the power to “make it or break it” in the bottled water industry. Regardless of the number of trucks or deliveries to be made in any given day, you need flexible route scheduling that allow for multiple route types (product or service) and flexible delivery cycles (from weekly to monthly or anywhere in between).

Keeping customer communication at the forefront of receiving and delivery, the IRIDIUM tool facilitates a delivery schedule that is available on mobile devices and interfaced with powerful navigational software—the devices utilizes GPS-based technology that allows for route assistance and tracking. Route stops and orders can be communicated to the driver, including new and existing customers within a defined route territory.

Interfacing with a handheld device that can generate delivery tickets, drivers can easily look up customer purchase history and installed equipment (for service calls), as well as scan barcodes and capture electronic signatures as proof of delivery. Immediate data collection helps to facilitate on-truck inventory as well as end-of-day truck balancing of inventory, cash (or cash equivalents), and empty containers (empties).

When loading and unloading a truck, accurate inventory numbers help the warehouse load product, equipment, and container balancing according to the routed order of deliveries. As items are returned, the tool helps keep an accurate inventory both in the field and back in the warehouse.

In addition to generating pre-delivery notification emails, the IRIDIUM tool can also be configured to send follow-up customer surveys.